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Communicating: the key to unlocking intellectual capital

by Marlene Bernholtz

(at the request of The Canadian HR Reporter, Dynamic Communication Skills provided the following guidelines about Communications Solutions)

If most senior managers think about Language training at all, they think of "English in the Workplace" programs for plant-level staff who need to understand English to improve safety and perform their jobs. They might know about cultural and linguistic differences between employees and managers and how sensitivity training can help workplace harmony. But few senior business managers have the objectivity required to understand how their management-level colleagues can be helped to improve their own productivity. It is the Human Resources professional, who has the acumen and training to understand the equation of skill set, personality, need, and functionality that optimizes productivity.

What happens when a manager needs help? Consider these cases:

1. Philippe, a Senior VP at the Toronto headquarters of Canada's largest paper manufacturer, wants to be as effective in English as he is in French.

2. Tim, a Risk Assessment Analyst at a large international bank, finds that trading managers focus more on his Cantonese accent than on his directives.

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